Privacy Statement

This privacy policy describes the information that Robinson Home Products Inc. and its related brands Chip Clip®, CraftKitchen™, Squish®, Studio Cuisine™, Sunbeam®, and Zing!® (collectively, “Robinson Home”) collects from you and how we use that information.  By using a Robinson Home website, you consent to the data practices described in this policy.

Collection of your Personal Information

When you visit a Robinson Home website, we automatically collect certain non-personally identifiable information including information about your web browser, IP address, time zone, access time, individual web pages or products that you view, and referring web site addresses and search terms.  This information is used in the aggregate by Robinson Home for the operation and improvement of its websites and to provide general statistics to Robinson Home regarding the use of its websites.

When you make a purchase or attempt to make a purchase through a Robinson Home website, we collect certain personally identifiable information provided by you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We use this information to fulfill any orders placed through the Robinson Home websites (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations or order status updates).  We may also collect anonymous demographic information that is not unique to you such as your zip code, age, gender, preferences, interests, and favorites.

Additionally, we may ask you to voluntarily provide personally identifiable information if you use our contact form or subscribe to our email program, provide us with preference information, or when you enter a sweepstakes or promotion through the Robinson Home websites. 

We or our third-party vendors may use cookies and other tracking technologies to recognize you when you visit a Robinson Home website and to personalize your online experience.  A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies to improve your experience on our websites, such as to allow you to return to the websites more easily, hold your shopping cart, or save your preferences.  You can delete these cookies by referring to your browser’s help file.  You also have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Robinson Home websites.

We also use Google Analytics to help us understand how our customers use the Robinson Home websites.  You can read more about how Google uses your personal information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Use of your Personal Information

In addition to the uses described above, Robinson Home uses your personal information to operate the Robinson Home websites and to inform you of other products and services available from Robinson Home and its affiliates.  Robinson Home may also contact you via surveys to conduct research about your opinion of current products/services or of potential new products/services that may be offered.  We additionally collect information about the websites or web pages you visit within the Robinson Home websites in order to determine the most popular Robinson Home products/services.  This information is used to deliver customized content and advertising within the Robinson Home websites to customers whose behavior indicates interest in a particular subject area.

Sharing your Personal Information

Robinson Home does not sell, rent, or lease your personal information to third parties.  We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (including e-mail, name, address, telephone number) is not transferred to the third party.  In addition, Robinson Home may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Robinson Home, and they are required to maintain the confidentiality of your information.

We may also share your personal information, without notice, to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Security of your Personal Information

Robinson Home will maintain practices and procedures designed to secure your personal information from unauthorized access, use, or disclosure. We restrict and limit access to customer information only to those of our employees or authorized service providers who need it to carry out their business functions. When personal information such as credit card information is transmitted online, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Access to Information

You can access your Robinson Home information obtained through a Robinson Home website by contacting us.  When you place an order through the Robinson Home websites, we will maintain your order information for our records unless and until you ask us to delete this information.

If you are a California resident, you may have the right to request and receive certain information about disclosure of your personal information to third parties for their direct marketing purposes. Because it is our policy not to share your personal information with third parties for direct marketing purposes without your consent, we are exempt from the requirement to respond to such requests. Please note that our brands are part of Robinson Home and are not third parties for purposes of this privacy policy.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.  Additionally, if you are a European resident we note that we are processing your information in order to fulfill an order placed through a Robinson Home website, or otherwise to pursue our legitimate business interests listed above.  Please note that your information will be transferred outside of Europe, including to the United States.

Right to Opt Out

You may, at any time, inform us that you do not want Robinson Home to use your personal information to provide you with offers or send you emails or other marketing communications by contacting us.

In addition, you may contact us to request removal of your personal information from our websites.  In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Changes to this Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.  Please visit this page periodically to review our privacy policy as Robinson Home may update this privacy policy from time to time. 

Contact Us

For more information about our privacy practices, if you have questions, if you would like to make a complaint, or for any other purpose related to this privacy policy, please contact us by e-mail at customerservice@robinsonus.com